Terms and conditions

The conclusion of the contract between the Buyer and the Seller may take place in two ways.

Before placing an order, the Buyer has the right to negotiate all provisions of the contract with the Seller, including those changing the provisions of the following regulations. The negotiations should be conducted in writing and sent to the address of the Seller (B. Loves Plates Anna Morawska, ul. Łużycka 16/118, 44-100 Gliwice).

If the Buyer resigns from the possibility of concluding a contract through individual negotiations, the following terms and applicable law shall apply.


§1 Definitions

1. Personal Data Administrator:
B. Loves Plates Anna Morawska
ul. Łużycka 16/118
44-100 Gliwice
NIP: 631-262-54-57, REGON: 383292810

2. Postal address – name and surname or name of the institution, location in the city (in the case of a city divided into streets: street, building number, apartment or flat number; in the case of a city not divided into streets: city name and real estate number), postal code and city.

3. Complaint address:
B. Loves Plates Anna Morawska
ul. Łużycka 16/118
44-100 Gliwice

4. Price list of deliveries – a list of available types of delivery and their costs available at https://www.blovesplates.com/page/shipping-and-delivery.

5. Contact details:
B. Loves Plates Anna Morawska
ul. Łużycka 16/118
44-100 Gliwice
e-mail: [email protected]
phone: +48 572525725

6. Personal data – any information relating to an identified or identifiable natural person. Information is not considered to enable the identification of a person if it would require excessive costs, time or activities.

7. Sensitive data – these are personal data containing information about racial or ethnic origin, political views, religious or philosophical beliefs, religious, party or trade union affiliation, as well as data on health, genetic code, addictions, sex life, convictions, judgments on punishments and fines, as well as other judgments issued in court or administrative proceedings.

8. Delivery – the type of transport service along with the carrier and cost specification, listed in the delivery price list at https://www.blovesplates.com/shipping-delivery/

9. Payment – a method of payment for the subject of the contract and delivery, i.e. in the case of using an external payment system, all data provided after switching to the payment operator’s website remain registered only in its database and are in no way available or stored by www.blovesplates.com.

www.blovesplates.com cooperates with the following payment operators:

  • PayPro based in Poznań, Poland (EU VAT number: 7792369887)  przelewy24.pl   
  • PayPal (Europe) S.àr.l. & Cie, S.C.A., based in Luxembourg (EU VAT number LU 22046007)

The data is stored for a period of 5 years from the end of the calendar year following the year in which the sales document was issued, in accordance with the relevant regulations governing the storage time of accounting documents.

10. GDPR – Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of individuals with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/WE

11. Item – a movable item that may be or is the subject of the contract.

12. Store – the website available at www.blovesplates.com, through which the Buyer may place an order.

13. Seller:
B. Loves Plates Anna Morawska
ul. Łużycka 16/118
44-100 Gliwice
NIP: 631-262-54-57, REGON: 383292810
BANK ACCOUNT (IBAN): PL52 1140 2004 0000 3702 7876 1855

14. System – a set of cooperating IT devices and software, ensuring processing and storage, as well as sending and receiving data via telecommunications networks using a terminal device appropriate for a given type of network, commonly referred to as the Internet.

15. Completion date – the number of hours or working days specified on the product card.

16. Agreement – an agreement concluded outside the entrepreneur’s premises or at a distance within the meaning of the Act on consumer rights of May 30, 2014 in the case of Consumers and a sales agreement within the meaning of art. 535 of the Civil Code Act of April 23, 1964 in the case of Buyers.

17. Defect – both a physical defect and a legal defect.

18. Physical defect – non-compliance of the item sold with the contract, in particular if the item:

  • it has no properties that this kind of thing should have due to the purpose specified in the contract or resulting from circumstances or destination;
  • does not have the properties that the Seller has provided to the Consumer,
  • It is not suitable for the purpose of which the Consumer informed the Seller at the conclusion of the contract, and the Seller did not raise any objections to such an intended use;
  • it was delivered to the Consumer incomplete;
  • in the event of improper installation and commissioning, if these activities were performed by the Seller or a third party for which the Seller is responsible, or by a Consumer who followed the instructions received from the Seller;
  • It does not have the properties provided by the manufacturer or his representative or the person who places the item on the market within the scope of his business activity and the person who, by placing his name, trademark or other distinctive sign on the item sold, presents himself as the manufacturer, unless the Seller knew these assurances or, judging reasonably, could not know or could not have influenced the Consumer’s decision to conclude the contract, or if their content was corrected prior to the conclusion of the contract.

19. Order – Buyer’s declaration of intent made through the store, clearly specifying: the type and quantity of products; type of delivery; payment method; place of delivery of the item, Buyer’s data and aiming directly at concluding a contract between the Buyer and the Seller.

§2 General conditions

1. The contract is concluded in English, in accordance with Polish law and these regulations.

2. The place of handing over the item cannot be on the territory of the Republic of Poland.

3. The Seller is obliged and undertakes to provide services and deliver goods free from defects.

4. All prices quoted by the Seller are expressed in € (Euro) and $ (American dollars) are gross prices (including VAT). Product prices do not include the cost of delivery, which is specified in the delivery price list.

5. All terms are calculated in accordance with Art. 111 of the Civil Code, i.e. the period marked in days ends with the end of the last day, and if the beginning of the period marked in days is an event, it is not taken into account when calculating the date of the day on which the event occurred.

6. Confirmation, disclosure, consolidation, securing of all material provisions of the contract in order to gain access to this information in the future takes the form of:

  • confirmation of the order by sending to the indicated e-mail address: orders, pro forma invoices, information about the right to withdraw from the contract, these regulations in pdf version, the model withdrawal form in pdf version, links to download the regulations and the withdrawal pattern contracts;
  • to attach to the completed order, sent to the indicated place of issue of printed items: proof of purchase, information on the right to withdraw from the contract, these regulations, a model withdrawal form.

7. The Seller informs about the known guarantees granted by third parties for products in the store.

8. The Seller does not charge any fees for communication with him using means of distance communication, and the Buyer shall bear its costs in the amount resulting from the contract he concluded with a third party providing him with a specific service enabling distance communication.

9. The Seller provides the Buyer using the system with the correct operation of the store in the following browsers: IE version 7 or newer, FireFox version 3 or newer, Opera version 9 or newer, Chrome version 10 or newer, Safari with the latest JAVA and FLASH versions installed, on the screens with a horizontal resolution above 1024 px. Using third-party software that affects the functioning and functionality of browsers: Internet Explorer, FireFox, Opera, Chrome, Safari may affect the correct display of the store, so in order to obtain full functionality of the www.blovesplates.com store, disable them all.

10. The Buyer may use the option of remembering his data by the store in order to facilitate the process of placing another order. For this purpose, the Buyer should provide the login and password necessary to access his account. The login and password are a sequence of characters determined by the Buyer, who is obliged to keep them secret and protect them against unauthorized access by third parties. The Buyer can view, correct, update data and delete the account in the store at any time.

11. The Seller complies with the code of good practice.

12. The Buyer is obliged to:

  • not to provide or transmit content prohibited by law, e.g. content that promotes violence, is defamatory or violates personal rights and other rights of third parties,
  • use the store in a way that does not interfere with its functioning, in particular through the use of specific software or devices,
  • not taking actions such as: sending or posting unsolicited commercial information (spam) within the store,
  • use the store in a way that is not inconvenient for other Buyers and for the Seller,
  • use of any content included in the store only for personal use,
  • use the store in a manner consistent with the provisions of the law in force in the territory of the Republic of Poland, the provisions of the regulations, as well as the general principles of netiquette.

§3 Conclusion of the contract and implementation

1. Orders can be placed 24 hours a day.

2.In order to place an order, the Buyer should perform at least the following steps, some of which may be repeated many times:

  • adding a product to the basket;
  • selection of the type of delivery;
  • selection of the type of payment;
  • selection of the place of delivery of the items;
  • placing an order in the store by using the “Order” button.

3. The conclusion of the contract with the Consumer takes place upon placing the order.

4.  The execution of the Consumer’s order payable on delivery takes place immediately, and the order paid by bank transfer or via the electronic payment system after the Consumer’s payment is credited to the Seller’s account, which should take place within 30 days of placing the order, unless the Consumer was unable to meet not his fault and informed the Seller about it.

5. The conclusion of the contract with the Customer takes place upon the acceptance of the order by the Seller, of which he informs the Customer within 48 hours of placing the order.

6. The execution of the Customer’s order payable on delivery takes place immediately after the conclusion of the contract, and the order payable by bank transfer or via the electronic payment system after the contract is concluded and the Customer’s payment is credited to the Seller’s account.

7. The execution of the Customer’s order may depend on the payment of all or part of the value of the order or obtaining a trade credit limit of at least the value of the order or the consent of the Seller to send the order on delivery (payable on delivery).

8. The subject of the contract is sent within the time limit specified on the product card, and for orders consisting of multiple products, the longest date specified on the product cards. The time limit begins with the completion of the contract.

9. The purchased subject of the contract is, together with the sales document selected by the Buyer, sent with the type of delivery selected by the Buyer to the place of delivery of the item indicated by the Buyer in the order, along with the attached attachments referred to in §2 point.

  §4 The right to withdraw from the contract

1. The Consumer is entitled, pursuant to art. 27 of the Consumer Law, the right to withdraw from a distance contract, without giving a reason and without incurring costs, except for the costs specified in art. 33, art. 34 of the Consumer Law.

2. The deadline to withdraw from a distance contract is 14 days from the delivery of the item, and it is enough to send a statement before its expiry to meet the deadline.

3. The declaration of withdrawal from the contract may be submitted by the Consumer on the form, the specimen of which is attached as Annex 2 to the Consumer Law, on the form available at https://www.blovesplates.com/returns-complains/ or in another form consistent with the Law Consumer.

4. The Seller shall immediately confirm to the Consumer by e-mail (provided at the time of concluding the contract and another, if provided in the submitted statement) receipt of the declaration of withdrawal from the contract.

5. In the event of withdrawal from the contract, the contract is considered void.

6. The Consumer is obliged to return the item to the Seller immediately, but not later than 14 days from the date on which he withdrew from the contract. To meet the deadline, it is enough to return the items before its expiry.

7. The Consumer returns the items being the subject of the contract from which he withdrew at his own expense.

8. The Consumer does not bear the costs of delivering digital content that is not recorded on a tangible medium, if he did not consent to the performance before the deadline to withdraw from the contract or was not informed about the loss of his right to withdraw from the contract at the time of giving such consent or the entrepreneur has not provided confirmation in accordance with Art. 15 sec. 1 and art. 21 sec. 1. Consumer Law.

9. The Consumer is responsible for reducing the value of the item being the subject of the contract and resulting from using it in a way that goes beyond what is necessary to establish the nature, characteristics and functioning of the item.

10. The Seller shall promptly, not later than within 14 days from the date of receipt of the declaration of withdrawal from the contract submitted by the Consumer, return to the Consumer all payments made by him, including the costs of delivering the goods to the Consumer, and if the Consumer has chosen a delivery method other than the cheapest standard delivery method offered by the Seller, the Seller will not reimburse the Consumer for additional costs in accordance with Article 33 of the Consumer Law.

11. The Seller shall refund the payment using the same method of payment as used by the Consumer, unless the Consumer has expressly agreed to a different method of payment, which does not involve any costs for him.

12. The Seller may withhold the reimbursement of the payment received from the Consumer until the goods are returned or the Consumer has provided proof of their return, depending on which event occurs first.

13. The Consumer, pursuant to Article 38 of the Consumer Law, is not entitled to withdraw from the contract:

  • in which the price or remuneration depends on fluctuations in the financial market over which the Seller has no control and which may occur before the deadline to withdraw from the contract;
  • in which the subject of the service is a non-prefabricated item, manufactured according to the consumer’s specifications or serving to satisfy his individual needs;
  • in which the subject of the service is an item that deteriorates quickly or has a short shelf-life;
  • in which the subject of the service is an item delivered in a sealed package, which cannot be returned after opening the package due to health protection or hygiene reasons, if the packaging has been opened after delivery;
  • in which the subject of the service are items that after delivery, due to their nature, are inseparably connected with other items.

 §5 Warranty

1. The Seller, pursuant to Art. 558§1 of the Civil Code completely excludes liability to Customers due to physical and legal defects (warranty).

2. The Seller is liable to the Consumer under the terms of Art. 556 of the Civil Code and subsequent ones for defects (warranty).

3. In the case of a contract with a Consumer, if a physical defect has been found within one year from the date of delivery of the item, it is assumed that it existed at the time the danger passed on to the Consumer.

4. The Consumer, if the item sold has a defect, may:

  •  submit a statement requesting a price reduction;
  • submit a declaration of withdrawal from the contract; unless the Seller immediately and without undue inconvenience to the Consumer replaces the defective item with a defect-free one or removes the defect. However, if the item has already been replaced or repaired by the Seller or the Seller has not satisfied the obligation to replace the item with a non-defective one or remove the defect, he is not entitled to replace the item or remove the defect.

5. The Consumer may, instead of the removal of the defect proposed by the Seller, demand the replacement of the item with a non-defective one or, instead of the replacement of the item, request the removal of the defect, unless it is impossible to bring the item into compliance with the contract in the manner chosen by the Consumer or would require excessive costs compared to the proposed method. by the Seller, while assessing the excess of costs, the value of the item free from defects, the type and significance of the defect found are taken into account, as well as the inconvenience to which the Consumer would otherwise be exposed.

6. The Consumer may not withdraw from the contract if the defect is irrelevant.

7. If the item sold has a defect, the Consumer may also:

  • demand that the item be replaced with one free from defects;
  • demand that the defect be removed.

8. The Seller is obliged to replace the defective item with a non-defective one or remove the defect within a reasonable time without undue inconvenience to the Consumer.

9. The Seller may refuse to satisfy the Consumer’s request if it is impossible to bring the defective item into conformity with the contract in the manner chosen by the Buyer or would require excessive costs compared to the second possible method of bringing the defective item into conformity with the contract.

10. If the defective item has been installed, the Consumer may request the Seller to disassemble and reinstall it after replacing it with a defect-free one or removing the defect, but is obliged to bear some of the related costs exceeding the price of the item sold or may demand payment from the Seller. part of the costs of disassembly and reassembly, up to the price of the item sold. In the event of non-performance of the obligation by the Seller, the Consumer is entitled to perform these activities at the expense and risk of the Seller.

11. The Consumer who exercises the rights under the warranty is obliged to deliver the defective item at the expense of the Seller to the complaint address, and if, due to the type of item or the way it was installed, the delivery of the item by the Consumer would be excessively difficult, the Consumer is obliged to make the item available to the Seller at the in which the thing is. In the event of non-performance of the obligation by the Seller, the Consumer is entitled to return the goods at the expense and risk of the Seller.

12. The costs of replacement or repair are borne by the Seller, except for the situation described in §5 point 10.

13. The Seller is obliged to accept the defective item from the Consumer in the event of replacement of the item with a non-defective one or withdrawal from the contract.

14. The Seller, within fourteen days, will respond to the provisions based on Art. 5615 of the Civil Code: statements about a request to reduce the price, requests to replace the item with one free from defects, requests to remove the defect The Seller, within thirty days (Article 7a of the Consumer Law), will respond to any other Consumer’s statement that is not covered by the fourteen-day period specified in the Civil Code.

Otherwise, it is considered that he considered the Consumer’s statement or request justified.

15. The Seller is liable under the warranty if a physical defect is found within two years from the date of delivery of the item to the Consumer, and if the subject of sale is a second-hand item, within one year from the date of delivery of the item to the Consumer.

16. The Consumer’s claim for removal of the defect or replacement of the item sold for one free from defects expires after one year from the date of finding the defect, but not earlier than two years from the date of delivery of the item to the Consumer, and if the subject of sale is a second-hand item, within one year. from the moment the item is delivered to the Consumer.

17. In the event that the use-by date specified by the Seller or the manufacturer ends after two years from the date of delivery of the item to the Consumer, the Seller is liable under the warranty for physical defects of this item found before that date.

18. Within the time limits specified in §5 points 15-17, the Consumer may submit a declaration of withdrawal from the contract or price reduction due to a physical defect of the sold item, and if the Consumer requested replacement of the item with a non-defective one or removal of the defect, the deadline for submitting a declaration of withdrawal from the contract or price reduction begins with the ineffective expiry of the deadline for replacing the item or removing the defect.

19. In the event of pursuing one of the rights under the warranty before a court or an arbitration court, the time limit for exercising other rights due to the Consumer in this respect is suspended until the final conclusion of the proceedings. The same applies to mediation proceedings, but the time limit for the exercise of other warranty rights due to the Consumer starts to run from the date the court refuses to approve the settlement concluded before the mediator or the mediation is unsuccessful.

20. To exercise the rights under the warranty for legal defects of the sold item, §5 points 15-16 apply, however the period starts from the day on which the Consumer learned about the defect, and if the Consumer learned about the defect only as a result of an action of a third party – from the date on which the judgment issued in a dispute with a third party becomes final.

21. If, due to a defect in things, the Consumer submitted a declaration of withdrawal from the contract or price reduction, he may demand compensation for the damage he suffered by entering into the contract, not knowing about the defect, even if the damage was a consequence of circumstances for which the Seller is not responsible liability, and in particular may demand reimbursement of the costs of concluding the contract, the costs of collecting, transporting, storing and insuring the goods, reimbursement of expenditure to the extent that he did not benefit from them, and did not receive a refund from a third party and reimbursement of the costs of the process. This is without prejudice to the provisions on the obligation to repair the damage on general principles.

22. The expiry of any time limit for finding a defect does not exclude the exercise of warranty rights if the Seller has fraudulently concealed the defect.

23. The Seller, if he is obliged to provide or provide financial services to the Consumer, will perform them without undue delay, no later than the period provided for by law.

§6 Privacy policy and personal data security

1. The Personal Data Administrator is responsible for the lawful processing of personal data, and the rules for collecting, processing and storing personal data, as well as the Buyer’s rights related to his personal data.

2. The Personal Data Administrator processes the personal data of the Buyers on the basis of consent and in connection with the legitimate interests of the Seller.

3. The Personal Data Administrator collects and processes personal data only to the extent that it is justified by a contractual or legal obligation.

4. The consent of the Buyer to the processing of personal data is voluntary, and the consent to the processing of data for a specific purpose may be withdrawn at any time.

5. For the purposes of the Buyer’s order, the following personal data is collected:

  • post address – necessary to issue a proof of purchase
  • place of issue of goods – necessary to address the package;
  • e-mail – necessary for communication related to the implementation of the order;
  • phone number – necessary for some types of delivery

6. Detailed solutions for the protection of personal data related to placing an order, but also using the store before and after placing an order, are included in the privacy policy.

§7 Final Provisions

 1. Nothing in these regulations is intended to infringe the Buyer’s rights. It cannot be interpreted in this way, because in the event of non-compliance of any part of the regulations with the applicable law, the Seller declares absolute compliance and application of this law in place of the challenged provision of the regulations.

2. Registered Buyers will be notified by e-mail about changes to the regulations and their scope (to the e-mail address provided during registration or ordering). The notification will be sent at least 30 days before the new regulations come into force. The changes will be introduced in order to adapt the regulations to the applicable legal status.

3. The current version of the regulations is always available to the Buyer in the regulations tab (https://www.blovesplates.com/terms-and-conditions/). During the execution of the order and throughout the entire period of after-sales care, the Buyer is bound by the regulations accepted by him when placing the order. Except when the Consumer finds it less favorable than the current one and informs the Seller about the choice of the current one as binding.

4. In matters not covered by these regulations, the relevant legal provisions shall apply. Disputed issues, if the Consumer expresses such a will, are resolved through mediation proceedings before the Provincial Inspectorates of the Trade Inspection or the arbitration process at the Provincial Inspectorate of Trade Inspection. The Consumer may also use equivalent and lawful methods of pre-litigation or out-of-court dispute resolution, e.g. via the EU ODR online platform or by selecting any authorized entity from among those listed in the UOKiK register. The Seller declares his intention and agrees to an out-of-court resolution of the consumer dispute.

As a last resort, the matter is resolved by the local and material court.

Version 14.3 (Gliwice, May 24, 2020)

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